Clinician Burnout is a Medical Diagnosis!

Free CME credits for our frontline heroes in Urgent Care & Emergency Medicine

Long before the pandemic, clinician burnout was a public health epidemic — one that had been building for years as many providers ignored the symptoms while health care systems chose not to focus on the problem altogether. COVID-19 has placed an even greater strain on all clinicians, and the time to reflect and focus on these issues is now.

The Master Clinicians Mentors for this Education Bundle

Master the Art of Medicine by Learning from the Best!

Glenn Harnett, MD

Dr. Harnett served as the Chief Medical Officer for American Family Care where he was a key executive responsible for it's growth from 24 to 170+ clinics during a 5-year span, leading AFC to become the second largest private urgent care operator in the US. While at AFC, Dr. Harnett also provided oversight for Joint Venture designs, Laboratory operations, Risk Management, Quality Assurance, Physician Scheduling, Physician Recruitment, Physician Liaison, Patient Advocate, Nursing, and Credentialing Departments. Prior to his work at AFC, Dr. Harnett was the Emergency Department Medical Director for Coastal Carolina Medical Center in Bluffton, SC (whose emergency department received a Tenet 5-star patient satisfaction rating under his leadership) and Meadows Regional Medical Center in Vidalia, GA. Dr. Harnett earned a BA in Psychology at the University of New Hampshire and his MD at the Medical College of Georgia. He completed his residency in Emergency Medicine at Emory University and was Chief Resident at Grady Hospital in Atlanta, GA. He is a trustee of the Urgent Care Association of America's (UCAOA) Foundation and has also served as the Urgent Care Advisor to George Washington University's Antibiotic Resistance Action Center. Dr. Harnett's many awards and recognition include Most Outstanding Resident 2004 Emory University Department of Emergency Medicine. He was named the Emory Physician Assistant Resident Teacher of the Year was chosen as the Physician of the Year by his peers and hospital staff at Coastal Carolina Medical Center.

Frank Illuzzi, MD, FACEP

Emergency Medicine Physician Chief Medical Officer CityMD Urgent Care

Dr. Frank Illuzzi is a practicing board-certified Physician in Emergency Medicine, and is currently the Chief Medical Officer at CityMD, a regional urgent care group with 120 locations throughout the New York City metro area. Prior to joining CityMD, Dr. Illuzzi was the Chairman of Emergency Medicine at St. Vincent's Medical Center in Bridgeport, CT, and held an academic appointment as Associate Professor of Emergency Medicine at the Frank Netter School of Medicine at Quinnipiac University. During his tenure in hospital based care he served in numerous clinical, academic, and leadership roles. Dr. Illuzzi has published articles and textbook chapters in his various areas of academic interest, with his current focus on population health issues, specifically Public Health Screenings such as Tobacco cessation intervention, Hypertension awareness, Pediatric asthma, and Diabetes screening in alternative settings like the ER and the Urgent Care clinic. He is also a sought after lecturer for national medical conferences on topics that include: Quality and Patient Safety, Antibiotic Stewardship, Physician Leadership, Patient Throughput and Workflow, and Delivering on the Patient Experience. Dr. Illuzzi was born in Brooklyn, NY. He received a bachelor's degree from the University of Notre Dame and his medical degree from Georgetown University School of Medicine. He completed a residency in Emergency Medicine at Long Island Jewish/Albert Einstein College of Medicine, where he received the honor of Chief Resident. He completed a fellowship with AHA/NPSF in Patient Safety Leadership in 2009. Dr. Illuzzi currently resides in Fairfield, CT, with his lovely wife, Laura, and two beautiful daughters, Julia and Cecilia. His interests include jazz music, gardening, fishing, and glass-blowing.

Master Clinicians Lecture Series

Clinician Burnout

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*10% of proceeds donated to healthcare charities

Every quarter, we select a worthy cause to give back. This is made possible because of you.


Master Clinicians is donating 10% of all Q4 proceeds to St. Jude Children's Research Hospital to help in the fight against childhood cancer and other life-threatening diseases.

In Q3 2020 (July-Sept), Master Clinicians donated 10% of all proceeds to The Lorna Breen Heroes Foundation, providing mental health support to healthcare providers. Dr. Breen was a friend to many of us, and an ER colleague, who lost her life to COVID-19 related suicide. We hope to honor her memory by contributing to this foundation established by her family.

For Q2, 2020 (April-June), Master Clinicians was proud to contribute to the NYC COVID-19 Emergency Relief Fund, which supports New York City healthcare workers and provides PPE to the hospitals. 

Thank you to all who have purchased one of our courses.