Welcome to A Frank Discussion
A Master Clinicians Medical Education Podcast hosted by, Dr. Frank Illuzzi. Join us every 2 weeks as a master clinician guest is invited to share some tips and tricks of the trade and teach the art of medicine.
The COVID pandemic has changed the landscape of interacting with patients. Dr. Frank Illuzzi is joined by Dr. Hong Choi (Director of Physician Academy at CityMD) as they discuss these new challenges and offer tips to improve the patient encounter and increase satisfaction scores.
Part 1 of 2 in this series
This is a 20 minute video podcast that reviews common urgent care issues and important problems related to patient experience, with techniques and methods to improve the patient experience. You will learn,
- Ways to make a positive first impression upon entry into the patient room;
- How to connect with the patient during the course of the visit;
- To educate and empower the patient on the treatment plan in ways that the patient will understand; and
- Exit the encounter in a positive manner similar to the entrance.
A Special Offer
Podcast Series: Can't Miss X-rays in Urgent Care Part 2 (Extremity Xray)
What are some extremity Xray findings that can't be missed in the Urgent Care and Emergency Room. This is also included in the " Can't Miss Urgent Diagnoses" CME Conference On-Demand and offers 0.5 AMA PRA Category I Credits.
Study Package: Urgent Care Triple CME Conference Bundle (40+ CME credits)
A complete Urgent Care CME Study Bundle created for the New Physician, PA and NP that are just starting out or for those clinicians who need a refresher. Comes with a BONUS $600 Gift Card. The course bundle is worth 43.5 CME credits.
Podcast Series: Can't Miss EKG Part 1 - FREE CME
What are some EKG findings that can't be missed in the Urgent Care and Emergency Room? See if you would send these patients with these EKG's home? Part 1 of 3. This FREE podcast CME Series is approved for 0.5 AMA PRA Category I Credits.