Welcome to A Frank Discussion
A Master Clinicians Medical Education Podcast hosted by, Dr. Frank Illuzzi. Join us every 2 weeks as a master clinician guest is invited to share some tips and tricks of the trade and teach the art of medicine.
On this episode
The COVID pandemic has changed the landscape of interacting with patients. Dr. Frank Illuzzi is joined by Dr. Hong Choi (Director of Physician Academy at CityMD) as they discuss these new challenges and offer tips to improve the patient encounter and increase satisfaction scores.
Part 1 of 2 in this series
This is a 20 minute video podcast that reviews common urgent care issues and important problems related to patient experience, with techniques and methods to improve the patient experience. You will learn,
- Ways to make a positive first impression upon entry into the patient room;
- How to connect with the patient during the course of the visit;
- To educate and empower the patient on the treatment plan in ways that the patient will understand; and
- Exit the encounter in a positive manner similar to the entrance.
MC Video Podcast Series: Patient Experience (Part 1)
0.5 CME credits.
A Special Offer
Continuing Medical Education
Credit Designation: This internet enduring material is designated for a maximum of 0.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. CME credit approval pending.
Other CME Podcasts, Courses or Bundles
Podcast Series: Can't Miss X-rays in Urgent Care Part 2 (Extremity Xray)
What are some extremity Xray findings that can't be missed in the Urgent Care and Emergency Room. This is also included in the " Can't Miss Urgent Diagnoses" CME Conference On-Demand and offers 0.5 AMA PRA Category I Credits.
Urgent Care Curveballs-Unexpected Diagnoses
This CME course discusses atypical presenting patients that can not be missed in the urgent care/outpatient setting that can be associated with poor patient outcomes. This course bundle is worth 8 category 1 CME credits.
Podcast Series: Can't Miss EKG Part 1 - FREE CME
What are some EKG findings that can't be missed in the Urgent Care and Emergency Room? See if you would send these patients with these EKG's home? Part 1 of 3. This FREE podcast CME Series is approved for 0.5 AMA PRA Category I Credits.