Welcome to A Frank Discussion  

A Master Clinicians Medical Education Podcast hosted by, Dr. Frank Illuzzi. Join us every 2 weeks as a master clinician guest is invited to share some tips and tricks of the trade and teach the art of medicine.

On this episode

Dr. Frank Illuzzi is joined by Dr. Hong Choi (Director of Physician Academy at CityMD) as they discuss difficult patient encounters. Whether a patient is upset from a previous visit, or is seeking opioids, or demands antibiotics for viral illnesses, you need to be armed with tips to improve the patient experience and ensure they adhere to treatment plans. 

Part 2 of 2 in this series 

This is a 35 minute video podcast that reviews common urgent care issues and important problems related to patient experience, with techniques and methods to improve the patient experience. You will learn,

  • Ways to make a positive first impression upon entry into the patient room;
  • How to connect with the patient during the course of the visit;
  • To educate and empower the patient on the treatment plan in ways that the patient will understand; and
  • Exit the encounter in a positive manner similar to the entrance.

MC Video Podcast Series: Patient Experience (Part 2)

0.5 CME credits

Continuing Medical Education

Credit Designation: This internet enduring material is designated for a maximum of 0.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. CME credit approval pending.


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Can't Miss Xray findings in Urgent Care

Rhonda Davis

Great helping ID subtle and COVID findings. Thx

Great helping ID subtle and COVID findings. Thx

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Xray series is so helpful!

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Since early 2020, Master Clinicians has donated ten percent of quarterly sales to local and national charities to support the healthcare community. The tradition continues. If you have a healthcare related charity that would be a great candidate for our donations, please reach out and let us know! Email us at info@masterclinicians.net

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